Performance based assessment should lead everyone to be very worried. By nearly all meaningful metrics, we still suck.
Here's what I do out in the real world when unit managers or team leaders are failing:
1. Assess why they are failing
2. Correct any institutional hurdles that cause the failing
3. Ensure that trackable and measurable and achievable plans are made by the failing manager and those plans meet my expectations
4. Hold the failing manager accountable to meet those goals, with the clear understanding that if they aren't met, a change will be made
5. Replace the manager who cannot achieve the results required, and do so quickly but thoughtfully. Conduct a search to address the failings of the previous manager.
This has worked for me for years in business. I am not sure why it is so shocking to some of our clueless fan base.
Here's what I do out in the real world when unit managers or team leaders are failing:
1. Assess why they are failing
2. Correct any institutional hurdles that cause the failing
3. Ensure that trackable and measurable and achievable plans are made by the failing manager and those plans meet my expectations
4. Hold the failing manager accountable to meet those goals, with the clear understanding that if they aren't met, a change will be made
5. Replace the manager who cannot achieve the results required, and do so quickly but thoughtfully. Conduct a search to address the failings of the previous manager.
This has worked for me for years in business. I am not sure why it is so shocking to some of our clueless fan base.