Response Via Email(Garry D. - 100173813) - 04/07/2012 08:33 AM Dear Mr. [REDACTED],
Thanks for taking the time to write us.
I understand that you're writing to request for PAC-12 channel to be added on your line up. I'd be happy to assist you.
As you know we do not have PAC-12 channel and we currently have no plans on adding it. Since you are interested in getting the station, I have forwarded your comments on to DIRECTV Management for review. While DIRECTV Management can not follow up individually with every customer, rest assured every suggestion and comment is reviewed. We often make changes based on customer feedback like yours.
We have continued to invest in new programming and innovative services in order to provide you the best possible entertainment experience. We assure you that we will continue to invest in the quality of your viewing experience by bringing you more new features and more new programming.
Again, thanks for writing Mr. [REDACTED]. We look forward on serving you for years to come.
Sincerely,
Garry V. - 100173813
DIRECTV Customer Service
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Customer By Web Form ([REDACTED]) - 04/07/2012 07:13 AM I am eagerly awaiting an announcement that DTV is adding the PAC-12 network to its programming. I have been a DTV customer for longer than I can remember, about 15 years is my guess. I can tell you though, I do have options for programming; Cox is readily available and will have the PAC-12 network. I also have an option for Verizon and will be open to that change when they come to an agreement. For me, the PAC-12 Network is a deal breaker. I look forward to your positive announcement. When can we expect your decision to be made?
Sincerely,