The reasons he dislikes them are all the more incentive to make an effort to mitigate the risk. What better place than to dispel the rumors than at the source. To me, it seems like an effective and efficient way to get the message out.
That's because you're thinking logically and coherently. The CU AD has never operated that way. I was hopeful that the bunker mentality up there would change with Mike Bohn, but it seems to still be there in full force. The whole concept of "customers" is completely foreign to them. They really don't view what they're doing as providing a product for consumption. In reality, they're not doing anything different than running a retail store. The product on the shelf has to be something that people want to buy, and the service has to be something people want to deal with. They fall flat on both counts. They have an overpriced product and surly sales associates.