Response Via Email(__________ (ID ________)) - 09/07/2012 03:20 PM
Dear Mr. Liver,
Thanks for writing. I understand you are upset because you are not able to watch the University of Colorado football game because we have not reached an agreement with PAC 12 network. I can see that this is important to you and I do apologize for the inconvenience this situation has caused you. It will be my pleasure in responding to you today.
Your concern has been escalated to me for resolution and I did try contacting you today at 3:15 p.m. PT at the phone number ____________ but was not able to reach you.
Mr. Liver, DIRECTV is always looking for ways on how to improve their service programming and equipment. We’ve been in discussions with the PAC-12 Network and continue to work toward an agreement to add the service. The vast majority of games featuring the most popular teams and with national (football) title implications will remain available to all DIRECTV customers through the ESPN family of networks and ABC Sports, FOX Sports and FSN, FX, CBS Sports Network and NBC Sports Network and several other regional services.
We don’t have any information available as to the status of the negotiations with the PAC-12 Network but I can inform you that negotiations are still in process and a decision has not yet been reached. We hope to have an update in September. For the latest information on channel additions, please visit our website at
directv.com/pr.
If you are interested in permanently cancelling your account, you would need to call us at 800-824-9081 between 8:00 AM and 1:00 AM ET daily. When the system asks for a Personal ID Number (PIN), enter ____ (this PIN is good for five days). We have a team of highly specialized agents waiting to take your call and they can assist you with cancelling your account as this can’t be processed via email.
I wish to remind you that we are ranked number one in customer satisfaction among paid TV providers and you will not receive such great service or programming with any other provider.
I want to thank you again for writing and hope this information is useful.
Sincerely,
______ (ID __________)
DIRECTV Resolution Specialist
P. S. Football season is almost here! Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available at
directv.com/nfl.