In business transactions it's the job of the seller to accommodate the customer, not the other way around. College athletics is a business, you don't piss off your customers.
If a restaurant makes it a pain in the a** for its customers to make reservations they stop going and that business fails. It's the same concept with CU athletics. Sorry, CU isn't Duke or Gonzaga or Kansas, students aren't going to camp out for tickets. Instead of complaining about it, let's recognize it and maximize our ability to get people in the door as easily as possible. That's what good businesses do.
I'm agreeing with you. The CU student customer is what it is. Let's deal with the reality of the situation. This customer is an entitled, self-important, shallowly-engaged fan who is pretty much only interested in leaving his dorm room if there's some sort of event that everyone else is saying is the place to be and a big party. They'll go if it's that, although they won't go out of their way to be there and will **** on the place if the event doesn't deliver or it's kind of a hassle to go but they get dragged there anyway. It's the type of customer who will go to an event, whether a game or a party, and spend his time ripping on how much it sucks to his friends (live or through the mobile phone he's glued to) rather than make an effort to have fun and bring the event up a notch.
So that is our customer. I'm not sure that was understood before and previously ignorant administrators were taught a lesson. Now they know. I am confident that they will work within that going forward, whereas before they were under the misguided belief that the customer genuinely cared about the product and shared a goal of bringing the fervor up to the level of a KU or UK or Duke when that is clearly not the case.